[{"data":1,"prerenderedAt":209},["ShallowReactive",2],{"site-content:public-safety:id:cad":3,"site-content:articles:related:cad::all:4":169,"site-content:leadership:team:cad":188},{"brochure":4,"capabilities":5,"coverImg":31,"descContent":32,"descHeading":33,"extending":34,"highlightImg":56,"highlightVideo":57,"highlights":58,"icon":64,"id":65,"name":66,"quote":67,"relatedProducts":69,"subtitle":89,"sysFeatures":90,"sysTitle":165,"tag":65,"title":168},"CSI_Computer Aided Dispatch.pdf",[6,11,16,21,26],{"desc":7,"icon":8,"img":9,"title":10},"CSI solutions are powered by the \u003Ca href='\u002Fcapabilities\u002Finfoshare-engine' class='primary-link'>InfoShare® Engine\u003C\u002Fa>, a low-code development platform for government ERP applications designed to be adaptable and scalable (single, regional, or multi-jurisdictional). All applications are unified under a single system and come equipped with specialized functionality to meet the demands of today’s public sector agencies.","csi-icon-total_solution_outline","TotalSolution.jpg","Total Solution",{"desc":12,"icon":13,"img":14,"title":15},"InfoShare® solutions feature end-to-end interoperability for enhanced coordination and collaboration among multiple jurisdictions, departments, and agencies. Linking disparate systems and external data sources including radio, voice recorders, traffic cameras, and records management solutions facilitates interagency sharing of mission-critical information.","csi-icon-interoperability_outline","Interoperability.jpg","Interoperability",{"desc":17,"icon":18,"img":19,"title":20},"The integrated \u003Ca href='\u002Fpublic-safety\u002Fmobile-operations' class='primary-link'>MDT application\u003C\u002Fa> is specifically optimized for mobile operations and workflow. Streamlined functions in one place offer a better experience on mobile data terminals and tablets. First responders receive real-time information and alerts in the field for enhanced situational awareness. ","csi-icon-mobile_operations_outline","MobileOperations.jpg","Mobile Operations",{"desc":22,"icon":23,"img":24,"title":25},"\u003Ca href='\u002Fcapabilities\u002Fcloud-integration' class='primary-link'>InfoShare® Cloud\u003C\u002Fa> supports public, private, or hybrid cloud requirements, hosted on the CJIS-compliant AWS GovCloud or Azure Government—both designed for maximum government security. With cloud-deployable applications, agencies are protected from advanced cyber attacks and benefit from robustness against unexpected disasters.","csi-icon-cloud_integration_outline","CloudCompatibility.jpg","Cloud Compatibility",{"desc":27,"icon":28,"img":29,"title":30},"Our CJIS-compliant CAD system ensures stringent security measures on data encryption, wireless networking, and system access. Users can log in to multiple applications with a single ID (SSO) combined with two-factor authentication. Data access privileges are established through role- or case-based safeguards, making sure that only authorized individuals have access to relevant functions or data.","csi-icon-security_force_outline","Security.jpg","Security","cad.png","Built in compliance with National Law Enforcement Information Technology Standards Council (LEITSC) specifications and designed to meet the updated Unified CAD Functional Requirements (UCADFR) integrating Fire and EMS. The solution enables communication centers and dispatchers to receive emergency calls, pinpoint the location of the emergency, and then quickly send the appropriate resources to the scene, while  first responders—police, fire, EMS personnel—receive accurate, real-time information for enhanced and shared situational awareness. ","Powerful CAD software to promote swift response and accurate information sharing",[35,40,44,48,52],{"desc":36,"icon":37,"link":38,"title":39},"Modernize the ticketing process with automated form filling and data capture following a simple swipe of the driver’s license.","eticket.svg","public-safety\u002Fcitation-management","Citation Management",{"desc":41,"icon":42,"title":43},"Attach NCIC data to CFS information for quick reference and improved situational awareness.","ncic_gateway.svg","NCIC Gateway",{"desc":45,"icon":46,"title":47},"Observe detailed geographic context in real-time during emergencies to improve agility and response time. ","map.svg","Mapping with Real Time Traffic ",{"desc":49,"icon":50,"title":51},"Receive pre-arrival instructions following emergency management dispatch guidecards and scripts set according to each agency’s SOP.","qa.svg","Q&A",{"desc":53,"icon":54,"title":55},"Connect mission-critical address and location information to the case or person for enhanced situational awareness.","data_import.svg","Master Location & Data Import","CAD_thumb.jpg","CAD_highlight.mp4",[59,60,61,62,63],"Support Law Enforcement, Fire, and EMS Dispatch","Integrate with InfoShare® MDT and RMS","Real-time information sharing for situational awareness and collaboration","Cloud-ready solution with robust security features","Configurable for single, regional, or multi-jurisdictional call centers","cad.svg","cad","CAD",{"content":68},"Scientia est Potentia",[70,74,77,81,85],{"icon":71,"link":72,"title":73},"csi-icon-rms_solid","public-safety\u002Frms","RMS",{"icon":75,"link":76,"title":20},"csi-icon-mdt_solid","public-safety\u002Fmobile-operations",{"icon":78,"link":79,"title":80},"csi-icon-fire_ems_solid","public-safety\u002Ffire-ems","Fire & EMS",{"icon":82,"link":83,"title":84},"csi-icon-evidence_solid","public-safety\u002Fevidence","Evidence",{"icon":86,"link":87,"title":88},"csi-icon-mapping_solid","","Crime Mapping","Advanced Public Safety Communication and Response",[91,102,112,123,133,142,153],{"desc":92,"img":93,"list":94,"title":101},"Dispatchers can effectively answer emergency calls, manage resources, and provide real-time updates to responders. Units are automatically assigned according to incident type, and the closest available unit(s) are recommended for dispatch.","cad-1.jpg",[95,96,97,98,99,100],"E911 ANI\u002FALI interface and NG911 integration","Link analysis (NCIC, DMV, Warrants, etc.)","Priority dispatch and GPS-based unit recommendation","Duplicate incident detection","Pre-assignment for auto-dispatching","Multi-agency and multi-jurisdiction dispatch","Automated Call Handling & Event Creation",{"desc":103,"img":104,"list":105,"title":111},"An intuitive user interface enhances workflow, allowing users to quickly access system functions, modify events, and locate mission-critical information. Given that each agency has different requirements and SOPs, InfoShare® CAD is designed to be easily configurable.","cad-2.jpg",[106,107,108,109,110],"Automatic and manual status setting","Command line entry, shortcut keys, and ribbon menu","Pre-arrival instructions following EMD guidecards","In-App, CAD-to-Mobile, and CAD-to-RMS messaging","Multiple window display (call status, unit status, map)","Streamlined Workflow",{"desc":113,"img":114,"list":115,"title":122},"Multi-layer mapping with Google and Bing Maps. Dispatchers gain a tactical view of the city and dispatch area. Integration with third-party location services is also supported.","cad-3.jpg",[116,117,118,119,120,121],"Immediate display and centering","Address verification by location or area","Real-time unit location tracking (AVL\u002FARL)","Unit, status, and incident labeling","User-definable and system-generated map layers","Layer filtering (roads, fire hydrants, flow rates, evacuation routes)","Tactical Mapping",{"desc":124,"img":125,"list":126,"title":132},"All related information pertaining to the CFS location\u002Fpremise is transferred automatically from the RMS database or other client-specific data sources. Flags call attention to potential warnings, hazards, and\u002For other mission-critical information.","cad-4.jpg",[127,128,129,130,131],"Prominent cautions, alerts, and notifications","Flags (address, gun permits, warrants)","Medical and HazMat alerts","Visual information (floor plans, points of interest)","Emergency contact information","Mission-critical Information",{"desc":134,"img":135,"list":136,"title":141},"Seamless two-way integration with InfoShare® RMS or an existing RMS. CAD incident data from the initial call to event disposition is synced with the RMS for management, reporting, and auditing. Other benefits include information sharing and enhanced workflow capabilities.","cad-5.jpg",[137,138,139,140],"Master Name Index & Lookup","Seamless RMS report generation\u003C\u002Fli>\u003Cli>Time\u002Fdate stamps of events (incident history)","Integrated NCIC and multi-search functions","BOLO alerts","RMS Integration & Report Generation",{"desc":143,"img":144,"list":145,"title":152},"System administrators can manage resources, connected devices, interfaced servers, support files, and other settings to maintain the system as requirements demand. The CAD system is developed on a multi-tier architecture, resulting in improved security, resilience, and disaster recovery.","cad-6.jpg",[146,147,148,149,150,151],"Open API for third-party integration","Vendor-free configurations and user\u002Frole permissions","Web-based and installed application architecture","ESRI and other GIS shape file import wizard","Audit logs for post-incident analysis","Multi-tiered and clustered server environments","Admin Components & Software Architecture",{"desc":154,"img":155,"list":156,"title":163,"zoomoff":164},"CSI Technology Group specializes in interfacing its solutions to a range of internal and external systems for added functionality. To overcome the information gap inherent in public safety, we leverage our technology to enable a high level of \u003Ca href='\u002Fcapabilities\u002Fdata-sharing' class='primary-link'>data sharing\u003C\u002Fa> across systems and jurisdictions.","cad-7.jpg",[157,158,159,160,161,162],"NCIC\u002FDMV\u002FNLETS interface","CAD-to-CAD interface","Rapid SOS interface","GIS (ESRI ArcGIS\u002FWTH) interface","Traffic Cam interface","\u003Ca href='\u002Fcapabilities\u002Finterfaces' class='primary-link'>And many more\u003C\u002Fa>","Expert Interfacing",true,{"img":166,"title":167},"cad.jpg","Call handling and dispatch with speed and accuracy, because every second counts","Computer Aided Dispatch (CAD)",[170,175,179,184],{"id":171,"title":172,"cover":173,"type":174},"Strengthening-the-North-Country-How-InfoShare-CADRMS-Transformed-the-New-London-Dispatch-Center-Two-Years-Later","Strengthening the North Country: How InfoShare® CAD\u002FRMS Transformed the New London Dispatch Center Two Years Later","story-2025-1230.jpg","story",{"id":176,"title":177,"cover":178,"type":174},"Rhode-Island-How-Listening-Adapting-and-Supporting-Local-Agencies-Built-a-Better-Public-Safety-System","Rhode Island: How Listening, Adapting, and Supporting Local Agencies Built a Better Public Safety System","story-2026-0730.jpg",{"id":180,"title":181,"cover":182,"type":183},"Rapid-Smarter-Responses-How-East-Orange-Uses-Drones-and-CSI-Technology-Group-to-Protect-the-Community","Rapid, Smarter Responses: How East Orange Uses Drones and CSI Technology Group to Protect the Community","news-2026-0721.jpg","news",{"id":185,"title":186,"cover":187,"type":183},"East-Hampton-Town-PD-Expands-InfoShare-CAD-with-Fire-and-EMS-Dispatch-Capabilities","East Hampton Town PD Expands InfoShare® CAD with Fire and EMS Dispatch Capabilities","news-2026-0312.jpg",[189,194,199,204],{"id":190,"name":191,"position":192,"src":193},2,"Richard Norcross","Executive Vice President","RichardNorcross.jpg",{"id":195,"name":196,"position":197,"src":198},5,"Peter Ugalde","Director - CAD\u002FRMS Division","PeterUgalde.jpg",{"id":200,"name":201,"position":202,"src":203},7,"Thomas H. Koundry","Deputy Director – CAD\u002FRMS Division","ThomasKoundry.jpg",{"id":205,"name":206,"position":207,"src":208},16,"Gregory Ferry","Deputy Director - New England Region","GregoryFerry.jpg",1794192962451]