Within weeks of the legislation’s passage, they had a solution in place and a dedicated team to support our transition. Migrating decades of legacy COAH data into the new Affordable Housing Monitoring System (AHMS) using the InfoShare^® platform not only ensured historical continuity but also reduced municipal resource expenditures and strengthened the State’s ability to monitor progress over time. Their readiness and deep understanding of government operations made them an invaluable partner throughout this process.

As part of the project team for Rhode Island, I was introduced to CSI early on and was thoroughly impressed with the system and the team’s approach when developing and integrating their platform. Throughout the entire process, the CSI team has continuously gone above and beyond my expectations.

I volunteered Newport PD to be the first municipal department to go live in the state. Although it is a lot of work, the team at CSI is steadfast in their approach and was always a phone call or email away. Transitioning from a CAD/RMS system used for 23+ years is a tall task but the New England team has answered the call each step of the way. Each member of the CSI team has been phenomenal to work with on this project and pays close attention to the needs and concerns of our department. The hands-on approach the staff takes is second to none. Regular check-ins and progress updates are the norm and their patience with the nuances of learning a new system has been impressive to say the least.

I’ve been fortunate to speak with departments and administrations around the state to give a firsthand account of what CSI has to offer. CSI stands behind their product and delivers great customer service. I would absolutely recommend this company and their product to other agencies.

From the very beginning of this project, the team at CSI demonstrated professionalism, technical expertise, and a clear understanding of the needs of our department. Replacing our previous CAD and records system was a significant undertaking, but CSI’s team guided us through every step, making the process smooth, organized, and efficient.

Their ongoing support has been second to none. Whether it was during the initial system build-up, training sessions, or addressing day-to-day questions, the CSI staff has been responsive, knowledgeable, and committed to ensuring our department’s success. The system itself has provided improved functionality, enhanced reliability, and modern capabilities that have strengthened both our emergency response and internal operations.

We are proud to have partnered with CSI Technology Group and look forward to continuing that relationship as our department grows and evolves. Their dedication to public safety and customer service has made a real difference for our firefighters and the residents we serve.

The Rhode Island Department of Environmental Management – Division of Law Enforcement was among the first agencies in the state to transition from its previous Records Management System (RMS) to InfoShare^®. As with any new system, there was an initial learning curve; however, our officers adapted quickly with the support and guidance of the CSI team. Their responsiveness to inquiries, training needs, and system modifications tailored to our specific requirements has been exceptional. Overall, InfoShare^® and CSI represent a significant improvement over our former system and is expected to reduce the administrative workload for our officers.

We truly appreciate the CSI team. When transitioning to a new dispatch center, [the] RMS and CAD system usually will have a plethora of unknown challenges. Your team has been alongside us the entire process and made those challenges non-existent. They are true professionals in every sense.

Once we decided to move on from our legacy CAD and RMS system, we began searching for a vendor that could fully meet our needs. We selected CSI Technology Group’s InfoShare^® platform, which allowed us to transition smoothly with the support of excellent, effective training by the New England account management team. After our go-live period, CSI continued to support all our officers and staff, both in person and remotely, making the deployment significantly easier. Now, more than two years into using InfoShare^®, we’re pleased that this high level of service has remained constant. Our partnership with CSI has allowed us to configure the platform to meet our specific needs, enabling us to better serve our community.

CSI Technology Group with their InfoShare^® product line has provided the New Jersey State Police with an integrated, customized set of modules that lets us capture everything from SARS, 28 CFR Part 23 criminal intelligence, ALPR, incidents tracked by our fusion center, product tracking for our Real Time Crime Centers to acting as a repository to store and retrieve documents, files, and images. After over a decade, CSI continues to be attentive and responsive to our changing needs by enhancing or adding products that best suit our agency. We operate with confidence knowing InfoShare^® empowers our agency to perform at the highest level of response and service.

Words cannot express what I witnessed today. I had serious doubts that we would meet today’s guidelines due to all the obstacles that were placed in our way. Not only did you succeed, you did so almost effortlessly and seamlessly. Your staff is tremendous and a gift to work with. As I look back I’m still amazed at what we accomplished! All this is above and beyond the services you extended to the Jersey City Department of Public Safety!

CSI’s integration of the NHSFTP and NFIRS has eased the reporting process for our department. The process is very intuitive and functional. With two clicks of a mouse, your monthly NFIRS report list is packaged and sent to the State via the secure file transfer protocol. Additionally, you are provided the option to view a comprehensive monthly report list with links to the NFIRS reports prior to sending if the need arises. The CSI team takes customer input very seriously and works diligently to create a product that meets the needs of our department.

CSI has met all those requirements, and more. In the years leading up to our Go-Live date of February 2024, we have received and continue to receive incredible support from all aspects of the CSI team (special shout out to the Account Managers and Engineers!), which in turn has made our transition to this top-notch software solution a very positive experience.

The staff at CSI Technology Group has made the InfoShare^® transition incredibly easy from the start. They have worked with our department and town IT staff to ensure that every officer and dispatcher was properly trained prior to change over and the system was tailored to our needs. The support staff has been great, and the system is very user friendly.

The Middlesex County Office of Consumer Affairs has been using InfoShare^® for over 20 years and recently upgraded to the most up-to-date version. CSI went above and beyond to customize the application to best suit our needs and were always receptive and accommodating to any modifications we requested. InfoShare allows us to perform all aspects of the job from initiating consumer complaints for investigation to preparing Summons and Complaints for court. The ability to upload all documents and alleviate the necessity of hard copies saves time, money, and the environment. We couldn’t be happier with the relationship we’ve built with CSI and look forward to continuing that relationship for years to come.

Our Fire Prevention Bureau contracted with CSI InfoShare^® to generate a new, state-of-the-art, fire prevention system with an eye toward customization and fulfilling our specific needs. CSI was able to collaboratively create a new system which was tailored to our operations and with the continuous recommendations and input of our leadership. We persevered as a team and now enjoy the multi-faceted features of the InfoShare^® system. In our humble opinion, InfoShare^® is the true “Cadillac” of the fire prevention system software arena.

InfoShare^® has given us a tremendous benefit in answering and responding to emergency calls and sharing information with one another.

CSI has been very accommodating working in concert with the NHSP team to configure our RMS and MDT platforms to match our unique agency needs and continue to refine the platform and work as a cohesive team on future phases of the project.

The Regional Data Sharing features have given our officers the ability to access a larger amount of critical information, which they rely on to do their jobs effectively and safely.

During my time in law enforcement, I have had an opportunity to experience several different types of record management systems. As technology has improved over the years, each system offered new features. While the new features of these systems were welcomed, I always felt there was something missing. When I was introduced to lnfoShare^®, I was blown away by seeing what their system offered. There are countless examples of where regional information sharing has helped in closing cases.

InfoShare^® has been utilized in various investigations for several years and proven to be a valuable investigation tool. Specifically, the Detective Bureau has utilized it to aid in locating individuals, locations, phone numbers, and even known associates. Customer service has been excellent. InfoShare^® is an excellent tool and an asset to any investigation.

They are onsite when we need them and are open to any suggestions to enhance the system. The system is constantly evolving and becoming a better product. They have steadily increased their offerings with new software systems, which allows us to provide a better service to our customers, the public safety agencies. We look forward to a long relationship with CSI Technology Group.

The ability to search an individual’s name for all police contacts including those that do not end in an arrest. This is especially important when conducting background investigations of any kind i.e. personnel and firearms applications. In the past this information was only identified by calling another agency. Through InfoShare^® you can obtain reports and related discovery during an active investigation that can be immediately downloaded, negating the need to call the other (participating) agency and saving valuable time.

The Demarest Fire Department is dispatched through the Bergen County dispatch center, and we are using the CAD system from CSI. The system has improved our capabilities to have all pertinent information regarding any call for service, which greatly improves our ability to operate at an address. CSI has also provided great customer service from our rep, who is available 24/7 with any assistance we may need.

From the dashboard inbox, to report writing, to evidence documentation, a user-friendly RMS that automatically submits to LEJIS, which then submits to N-DEx.

… a great advantage in time saving during report writing, one entry (Persons and Vehicles) and it’s available to populate on any report for the case.

…the design of the application made the transition from our previous RMS to InfoShare^® RMS seamless and our personnel adapted quickly.

CSI has been with us from the beginning, and we could not have asked for a better partner.

Crime data analysis is a difficult task when you are not sharing real-time RMS data. CSI and InfoShare^® have made this possible. The accessibility to real-time data has helped our detectives piece together cases that probably would never have been solved. Our agency recently has also assisted a neighboring Union County city with a robbery case. A phone call and a simple inquiry, returned data in the InfoShare^® System from another Township which immediately identified the suspect. An arrest was made an hour later. It is amazing all the benefits the system has provided to date.

InfoShare^® RMS has greatly expanded our information sharing capability throughout Morris County. Officers can quickly and efficiently import Driver’s License and Vehicle Registration Data to reports by querying the NJMVC Interface. It is also a great investigative tool for our officers because they can query a suspect's name to find out previous addresses, phone numbers, and any prior dealings with law enforcement in Morris County.

In 2019, Hanover began to search for a replacement for our 20-year-old CAD/RMS system. Some of our requirements were simple: (1) connection to NH J-ONE, (2) cloud-based platform with remote access, and (3) connectivity to neighboring agencies and the NHSP. After reviewing several software packages, their costs, their features, and their functionality, we, in conjunction with the regional consortium, decided on a shared system utilizing CSI’s InfoShare^® platform... We’re excited to continue to grow our system with CSI in the future.

As part of a large regional consortium, we serve multiple police, fire, and EMS agencies across four counties in two states. We went live a year ago and thousands of CFS have been processed in CAD, shared to a solid MDT platform, and processed in the RMS. CSI has met our expectations for our initial project and more. They invested in our future success by hiring five local people who are dedicated to our little, rural part of the country and are always available for not only any issue that may come up, but also to ensure development is based on actual field-user needs and experience. Support is immediate, and working relationships are built and maintained.

Our experience with CSI couldn’t have been more successful. From sales to training, CSI staff have been thorough, informative, and especially knowledgeable! The 2-week training was organized and extremely helpful, including their willingness to stay after hours to help those on later shifts. The greatest part is the client support. CSI believes in their product and supports it well. The communication between user and support is clear and timely. We would recommend this product to other agencies. No matter the size of the agency, you feel like a priority to them.