Delaware County’s Unified Approach to Records Management and Prosecution Using InfoShare^®

Implementing a Standardized Data Framework Across Agencies

Delaware County’s transition to a unified records and case management environment represents a coordinated response to the operational limitations of fragmented public safety systems. Historically, municipal police departments across the county operated on disparate records management platforms, limiting data accessibility, creating inconsistencies in reporting, and introducing inefficiencies in both investigative and prosecutorial workflows.

Rather than replacing with isolated systems, county stakeholders aligned around a broader objective: establishing a shared, scalable platform that could support consistent reporting, improve data availability, and strengthen coordination between law enforcement and the District Attorney’s Office.

The implementation of the InfoShare^® Records Management System (RMS), supported by close collaboration among project stakeholders, provided the foundation for this approach. “Working with CSI on the Delaware County project has been a truly collaborative experience,” said Chief Brandon Graeff of Marple Township Police Department. “Marple Township Police Department was the first agency in Delaware County to use InfoShare^®, and we were able to immediately see the value in what the name represents, which is sharing information efficiently and effectively.” Early adoption by Marple Township Police Department, followed by Cheyney University and Haverford Township Police Department, demonstrated the effectiveness of a shared, cloud-based environment and established a model that could be expanded across the county. As more agencies considered participation, common priorities quickly came into focus, including better access to data, standardized reporting, and a reduction in administrative workload. At the same time, the Delaware County District Attorney’s Office identified a parallel operational challenge: limited visibility into timely and complete police case information. Variability in report formats and delays in information sharing were impacting case preparation and overall prosecutorial efficiency. In response, the DA’s Office partnered with CSI Technology Group to implement a unified approach that connects police records management with prosecutorial case management.This integration between InfoShare^® RMS and the eProsecution system allows incident reports and supporting documentation to move directly from police agencies into the prosecutorial environment, along with automated docketing data from AOPC. The result is a more streamlined process that eliminates duplicate data entry and improves both accuracy and consistency. Standardized reporting also helps ensure that information entering the judicial process is more complete and easier to work with for both prosecutors and police departments.

The District Attorney’s Office played a key role in moving the initiative forward by funding the initial rollout of InfoShare^® RMS for 18 police agencies, along with its own implementation of the eProsecution platform. This removed a significant barrier for local departments and allowed the county to move forward in a coordinated way. Training and onboarding were handled in a structured, phased approach, which helped maintain continuity while bringing agencies onto the system.

My experience as a user of CSI InfoShare^® has been outstanding. From my position as an administrator, the system provides a high level of efficiency and reliability, particularly when it comes to managing and reporting data. The UCR reports are straightforward to reconcile and can be easily forwarded to the State Police, saving valuable time and ensuring accuracy. Additionally, the information required for my monthly reports to the Township Commissioners is readily accessible and simple to compile, allowing for a more streamlined reporting process. Overall, the platform significantly enhances our administrative capabilities and operational effectiveness.

Agencies began seeing operational benefits right away. Integration with the County CAD system reduced duplicate data entry, while connections to systems such as CLEAN improved data accuracy and reduced manual errors. Officers and administrative staff can now complete reports more efficiently with fewer repetitive steps.

The shared cloud environment eliminates the needs for separate infrastructure and ongoing system maintenance, replacing a fragmented approach with a single, scalable platform. Equally important, agencies now operate from a consistent data standard, making it easier to collaborate, coordinate cases, and align with the needs of the District Attorney’s Office.

From a cost standpoint, this model reduces expenses tied to independent systems and vendor fragmentation, while providing a modern platform without the long-term burden of maintaining incompatible solutions.

Since the initial deployment in 2024, additional agencies have continued to join the regional InfoShare^® platform, further strengthening and reinforcing Delaware County’s unified approach to public safety operations.

Sustaining Performance Through Ongoing Collaboration

A defining element of Delaware County’s approach is its emphasis on long-term partnership and continuous system improvement. Beyond initial deployment, CSI Technology Group maintains an active engagement model to ensure the system evolves alongside operational needs. As Chief Brandon Graeff of Marple Township Police Department noted, “Since our relationship began in 2022, there have been bumps in the road along the way, but that is to be expected when you completely change your RMS capabilities and practices,” underscoring that sustained collaboration is essential to successful transformation at this scale.Organized user group sessions and monthly update meetings bring together representatives from participating police departments and the District Attorney’s Office to review system performance, share feedback, and align on priorities. This structured cadence creates transparency and accountability, while reinforcing consistency across agencies. For participating departments, continuity in engagement has been critical. As Chief Graeff observed, “Dealing with the same faces all the time helps build those trusting relationships,” enabling open dialogue and ensuring that challenges are addressed and improvements are continuously made.

This model reflects a deliberate shift away from static technology deployments toward a more responsive, collaborative framework. Agencies are not simply end users, but active participants in shaping the system’s evolution. The result is a platform that delivers measurable operational value while supporting long-term success. As Chief Graeff emphasized, “The project delivered real, practical results, and it’s been encouraging to partner with an organization that’s invested in long-term success across the county.”

CSI Technology Group’s InfoShare^® has been a game-changer for our department, especially with its seamless ability to capture and log all calls directly from our CAD system. Their customer service is outstanding, responsive, knowledgeable, and available even after hours when it matters most.

A Scalable Model for Countywide Alignment

Delaware County’s implementation demonstrates the operational value of aligning technology strategy across jurisdictions and disciplines. By integrating police records management with prosecutorial case systems and reinforcing that integration through structured collaboration, the county has established a cohesive and sustainable model for public safety operations.

The result is not only improved efficiency and cost control, but also a stronger foundation for data integrity, interagency coordination, and informed decision-making across the criminal justice process. For jurisdictions facing similar challenges, Delaware County’s approach offers a clear model: prioritize integration over fragmentation, align stakeholders early, and sustain progress through active partnership.