Strengthening the North Country: How InfoShare^® CAD/RMS Transformed the New London Dispatch Center Two Years Later

In February 2024, the New London Police Department Regional Dispatch Center took a bold step forward by going live with CSI Technology Group’s next-generation InfoShare^® Computer Aided Dispatch (CAD) and InfoShare^® Records Management System (RMS) platform. Nearly two years later, the results speak for themselves: this deployment hasn’t just met expectations; it has set a new standard for multi-agency communication, operational efficiency, and regional collaboration across New Hampshire’s North Country.

From day one, Chief Emily Cobb and her leadership team had a clear vision: modernize legacy systems, strengthen interagency coordination, and empower dispatchers and officers with a cloud-based, future-ready platform. Today, that vision has evolved into a measurable success story, driven by five key advantages that continue to redefine public safety operations in the region.

Advantage #1: A Regional System Built for Real-Time Collaboration

One of the most transformative outcomes of the implementation has been the seamless communication between New London and other dispatch centers in the North Country Consortium. CSI’s interconnected CAD environment enables:

• Instant call-to-call exchanges between regional centers
• Immediate and accurate call forwarding, reducing response times
• Shared situational awareness across all connected agencies

This connected ecosystem has strengthened coordination with Hanover Regional Center, the Grafton County Sheriff's Office, and the Lincoln Regional Center to create a unified front for public safety.

The result? Faster responses, smarter decisions, and a stronger sense of community protection.

Advantage #2: Streamlined Reporting & Officer Workflow

Chief Cobb recognized that technology should simplify, not complicate. CSI’s advanced RMS platform has transformed officer workflows by:

• Reducing administrative burdens through intuitive reporting tools
• Automating validations and workflows to minimize errors
• Providing a cleaner, faster interface for tickets, crash reports, and complaints

These efficiencies mean officers spend less time behind a desk and more time in the field, where their presence matters most.

Advantage #3: Shared Records for Smarter, Safer Policing

Visibility is power. With CSI’s shared records network, New London officers now have instant access to a person’s history across CSI-connected agencies, enabling:

• Better decision-making during calls
• Comprehensive situational context
• Enhanced officer safety and regional intelligence

As the North Country Consortium grows, this data-sharing capability becomes a force multiplier, ensuring every officer operates with the most complete picture possible.

Advantage #4: A CAD Built for Dispatchers, By Dispatchers

Feedback from dispatchers has been overwhelmingly positive. They consistently highlight:

• The intuitive design and logical workflows of CSI’s CAD
• Multiple pathways for completing tasks, allowing flexibility
• Faster officer assignment, call creation, and resource management

This isn’t just software; it’s a solution shaped by real-world input from dispatch professionals, making InfoShare^® CAD a platform that feels natural and empowering.

Advantage #5: Support That Makes the Difference

CSI understand that technology is only as strong as the support behind it. From day one, New London PD experienced responsive, knowledgeable, and genuinely invested customer care. Whether by phone or email, CSI’s support team ensures issues are resolved quickly and proactively, reinforcing trust and confidence.

Chief Emily Cobb summed it up best: “I do not regret our decision one single bit! I’m so happy we made the switch, even though it was a very heavy lift.”

Adding to that, CSI Account Manager Greg Ferry emphasizes the partnership approach: “Our goal was never just to implement software, but to build a relationship that helps New London succeed long-term. Seeing their team thrive with InfoShare^® is exactly why we do what we do.”

Continuing Commitment to Innovation

The 2024 deployment was only the beginning. CSI continues to collaborate with New London PD and the regional dispatch community to drive ongoing innovation, new integrations, and system enhancements that keep the North Country at the forefront of public safety technology.

New London’s success story is a testament to visionary leadership, strategic partnership, and CSI’s unwavering commitment to empowering agencies with tools that truly make a difference.

About CSI Technology Group

CSI Technology Group is a well-established eGovernment software provider with over 35 years of experience building fully customizable, cloud-compatible solutions for regulation compliance, public safety, criminal justice, intelligence, prosecutorial, and judicial agencies.

Leveraging the patented InfoShare^® Engine, a low-code platform optimized for vertical integration, data analytics, system interfacing, and rapid configuration, they streamline deployments across government domains. CSI supports deep expertise in data migration, document management, and inter-agency workflow automation, enabling agencies to modernize operations while preserving continuity and compliance.