Fire & EMS

Integrated Fire & EMS Solutions in a Single Platform

Total solution for Fire & EMS response, administration, communication, prevention, and reporting

Designed to be the most integrated all-in-one application suite on the market, our NERIS v1.0 compliant and NEMSIS 3.5.1 compliant system supports all phases of Fire and EMS management from the initial call to the validation and submission of the final report. Information flows seamlessly from dispatchers to responders to departments to investigators and command staff. Moreover, our Fire & EMS solution streamlines inspection processes and permit management.

Highlights

Automatic NERIS validation and report submission to the State
Total vertical integration between CAD, MDT, and RMS
Store all incident information in a single Master location
Streamline fire inspections to maintain up-to-date premise records
Extend system functionality with powerful modules

Total Solution

CSI solutions are powered by the InfoShare^® Engine, a low-code development platform for government ERP applications designed to be adaptable and scalable (single, regional, or multi-jurisdictional). All applications are unified under a single system and come equipped with specialized functionality to meet the demands of today’s public sector agencies.

Integrated all-in-one CAD, RMS, and MDT solution for Fire and EMS departments

Fire & EMS CAD

Support dispatchers in processing incident information and allocating resources efficiently with the dispatcher assistance system. Agencies can configure the system to fulfill their specific needs including setting built-in pre-plans and response plans.

Pre-plan assignment for auto-dispatching
Dispatcher assistance system (Fire/EMS alarm, response plan, run card)
Color-coded unit and apparatus dispatching
Dynamic, GPS-based unit recommendation
Real-time unit location tracking (AVL/ARL)
Master Location index (flags, floor plans, HazMat, prior incidents)

Fire & EMS Records Management

Support all aspects of records management including data collection, storage, investigation, reporting, as well as department activities such as scheduling-rostering, personnel, training/certifications, permits, inspections, apparatus, inventory, hydrants, and more.

Bi-directional CAD, RMS, and MDT integration
Automatic NERIS code mapping
Incident intake via CAD or RMS
EMS DEM data sets and diagnosis/procedure codes
Occupancy, permit, and inspection management
Fire & Arson Investigation Reports

NERIS & ePCR Reporting

Paperless reporting and approval with digital signatures, followed by case disposition. Event details are pre-populated in NERIS and ePCR reports, eliminating duplicate data entry and errors. Reports are physically stored in the system for efficient archiving and viewing.

NERIS and ePCR with vaildation and error reporting
Field validation checks (mandatory fields, data type, format, range)
Auto-route reports for approval
Narrative and multimedia attachment functions
User-definable fields and labels

Fire & EMS MDT

All mission-critical information pertaining to the CFS is shared with responders in real-time from the Master Location database. Firefighters and EMS personnel arrive on the scene better prepared with enhanced situational awareness.

Unit monitoring and tracking
Flexible event escalation (add units, raise alarm level)
Integrated mapping with detailed information (hydrant, driveway, obstruction)
Status monitoring (timer, log, incident history)
Color-coded static display boards
Real-time location information (flags, floor plans, photos, HazMat, recent CFS)

Active Response App

Designed to help both professional firefighters and volunteer firefighters to communicate effectively. Users receive real-time notifications, status updates, and instructions on compatible mobile devices to actively respond to emergent scenarios.

iOS/Android device compatibility
Bi-directional CAD integration
Notifications and alerts
CFS notice and information
Member status and list display
Unit recall and status assignment

Fire Inspection with Portal

Streamline inspections, create customizable worksheets/checklists, and manage permits within an integrated environment involving fire inspection, records management, smartphone app, and portal. Comprehensive billing and invoicing services for inspections and permits.

Inspection assignment, scheduling, and recording
User-defined fire inspection checklist/worksheet
Statistical Report (summary, year-end, invoice status, receipt ledger)
Occupancy and hydrant inspections
Billing and invoicing services
Web-based fire inspection portal

Extending Fire & EMS

NERIS

Streamlined NERIS reporting with automatic code mapping, pre-populated data, auto-validation, and easy review.

NEMSIS

Streamline ePCR workflows with intuitive data entry, automated compliance checks, and simplified NEMSIS-compliant reporting for faster, more accurate EMS documentation.