Computer Aided Dispatch (CAD)

Advanced Public Safety Communication and Response

Powerful CAD software to promote swift response and accurate information sharing

Built in compliance with National Law Enforcement Information Technology Standards Council (LEITSC) specifications and designed to meet the updated Unified CAD Functional Requirements (UCADFR) integrating Fire and EMS. The solution enables communication centers and dispatchers to receive emergency calls, pinpoint the location of the emergency, and then quickly send the appropriate resources to the scene, while first responders—police, fire, EMS personnel—receive accurate, real-time information for enhanced and shared situational awareness.

Highlights

Support Law Enforcement, Fire, and EMS Dispatch
Integrate with InfoShare^® MDT and RMS
Real-time information sharing for situational awareness and collaboration
Cloud-ready solution with robust security features
Configurable for single, regional, or multi-jurisdictional call centers

Total Solution

CSI solutions are powered by the InfoShare^® Engine, a low-code development platform for government ERP applications designed to be adaptable and scalable (single, regional, or multi-jurisdictional). All applications are unified under a single system and come equipped with specialized functionality to meet the demands of today’s public sector agencies.

Call handling and dispatch with speed and accuracy, because every second counts

Automated Call Handling & Event Creation

Dispatchers can effectively answer emergency calls, manage resources, and provide real-time updates to responders. Units are automatically assigned according to incident type, and the closest available unit(s) are recommended for dispatch.

E911 ANI/ALI interface and NG911 integration
Link analysis (NCIC, DMV, Warrants, etc.)
Priority dispatch and GPS-based unit recommendation
Duplicate incident detection
Pre-assignment for auto-dispatching
Multi-agency and multi-jurisdiction dispatch

Automated Call Handling & Event Creation

Streamlined Workflow

An intuitive user interface enhances workflow, allowing users to quickly access system functions, modify events, and locate mission-critical information. Given that each agency has different requirements and SOPs, InfoShare^® CAD is designed to be easily configurable.

Automatic and manual status setting
Command line entry, shortcut keys, and ribbon menu
Pre-arrival instructions following EMD guidecards
In-App, CAD-to-Mobile, and CAD-to-RMS messaging
Multiple window display (call status, unit status, map)

Tactical Mapping

Multi-layer mapping with Google and Bing Maps. Dispatchers gain a tactical view of the city and dispatch area. Integration with third-party location services is also supported.

Immediate display and centering
Address verification by location or area
Real-time unit location tracking (AVL/ARL)
Unit, status, and incident labeling
User-definable and system-generated map layers
Layer filtering (roads, fire hydrants, flow rates, evacuation routes)

Mission-critical Information

All related information pertaining to the CFS location/premise is transferred automatically from the RMS database or other client-specific data sources. Flags call attention to potential warnings, hazards, and/or other mission-critical information.

Prominent cautions, alerts, and notifications
Flags (address, gun permits, warrants)
Medical and HazMat alerts
Visual information (floor plans, points of interest)
Emergency contact information

RMS Integration & Report Generation

Seamless two-way integration with InfoShare^® RMS or an existing RMS. CAD incident data from the initial call to event disposition is synced with the RMS for management, reporting, and auditing. Other benefits include information sharing and enhanced workflow capabilities.

Master Name Index & Lookup
Seamless RMS report generation
Time/date stamps of events (incident history)
Integrated NCIC and multi-search functions
BOLO alerts

Admin Components & Software Architecture

System administrators can manage resources, connected devices, interfaced servers, support files, and other settings to maintain the system as requirements demand. The CAD system is developed on a multi-tier architecture, resulting in improved security, resilience, and disaster recovery.

Open API for third-party integration
Vendor-free configurations and user/role permissions
Web-based and installed application architecture
ESRI and other GIS shape file import wizard
Audit logs for post-incident analysis
Multi-tiered and clustered server environments

Admin Components & Software Architecture

Expert Interfacing

CSI Technology Group specializes in interfacing its solutions to a range of internal and external systems for added functionality. To overcome the information gap inherent in public safety, we leverage our technology to enable a high level of data sharing across systems and jurisdictions.