Southwestern NH District Fire Mutual Aid Joins InfoShare^® Fire: A Milestone for CSI’s First Fire-Only Communications Center

CSI Technology Group is proud to announce a partnership with Southwestern New Hampshire District Fire Mutual Aid (SWNHDFMA), becoming our first fire-only communications center to deploy the InfoShare^® Fire Suite platform for CAD, RMS, and MDT. This partnership marks an important expansion of our work in New England’s public safety community and underscores the growing demand for systems built to serve regional coordination, interoperability, and long-term sustainability.

Background: A Regional Hub with a Complex Mission

The Southwestern New Hampshire District Fire Mutual Aid (SWNHDFMA), founded in 1958, is a regional mutual aid organization serving dozens of communities across southwestern New Hampshire, southeastern Vermont, and parts of Massachusetts. Operating from its headquarters in Keene, NH, the center provides centralized dispatch services, mutual aid coordination, technical support, and interoperability for 78 unique Fire and EMS agencies. These departments range from volunteer and part-time organizations to fully staffed career agencies and work together to ensure rapid, coordinated emergency response across a geographically diverse region.

Like many regional fire consortia, the organization has been operating on legacy systems that no longer kept pace with modern incident reporting needs or today’s expectations for data accessibility, analytics, and interagency collaboration. Mutual Aid leaders approached the market with a clear goal: to find a system that could strengthen operational readiness, unify data across participating agencies, and position the region for growth. InfoShare^® Fire aligned with those priorities: providing a configurable, cloud-based foundation capable of serving multiple fire agencies under one shared framework.

This collaboration marks a significant step in SWNHDFMA’s modernization efforts, as they adopt CSI’s comprehensive suite of Fire Products, built on the InfoShare^® Engine, including Fire CAD, RMS, Mobile Data Terminals (MDT), and a suite of interfaces designed to enhance interoperability and operational efficiency.

Next Generation Fire Software: Computer-Aided Dispatch and Records Management

Under this partnership, SWNHDFMA will implement InfoShare^® Fire CAD, a real-time, multi-user Computer-Aided Dispatch (CAD) system tailored for Fire and EMS operations. The platform provides a structured, high-reliability dispatch environment that supports the district’s 78 departments under one unified framework.

The Fire CAD implementation delivers several core capabilities:

• Call taking and dispatching components that streamline incident intake, unit assignment, and event lifecycle management.
• Fire response plan dispatch, enabling automated, rules-based recommendations that reflect the district’s operational standards and mutual aid agreements.
• Integrated AVL, providing real-time vehicle location tracking to support efficient unit selection, route optimization, and situational awareness.
• MDT licensing with embedded AVL, ensuring field units receive live incident details, updated assignments, and map-based intelligence directly in the apparatus.
• Unified district-wide dispatch visibility, allowing communications personnel to track multi-agency activity in a shared operational environment.

They will also implement InfoShare^® Fire RMS, a fully integrated records management system (RMS) designed with the same architectural principles that support Rhode Island’s statewide deployment and multi-agency systems across New Hampshire. The platform leverages CSI’s low-code InfoShare^® Engine, giving the district the ability to adapt workflows, reporting, and compliance requirements without code rewrites or vendor dependency.

The Fire RMS introduces several operational advantages:

• Consolidated incident reporting and unit management across all participating departments.
• Configurable NFIRS-compliant data capture that supports regional standards and department-level nuances.
• Integrated data analytics enabling chiefs and district leadership to identify trends, refine response planning, and streamline administrative reporting.
• A single, shared database structure that eliminates redundant entry and preserves data integrity.
• Fleet and equipment management.

For a regional system that spans multiple municipalities, this architecture provides stability and long-term maintainability while reducing administrative overhead. It also ensures Mutual Aid responders have immediate access to consistent, high-quality operational data.

Project Outlook: Building a Future-Ready Fire Platform

This project lays a foundation that can grow with the region. The implementation creates an enterprise-level framework capable of supporting additional modules, CAD integrations, and new fire departments entering the district over time. Because InfoShare^® Fire is built on the same platform used for statewide and multi-discipline deployments, Southwestern NH District Fire Mutual Aid will benefit from continuous enhancements driven by our broader customer community.

“SWNHDFMA’s commitment to modernization reflects their dedication to community safety,” said Nathan Noyes, Director of the New England Region for CSI Technology Group. “We’re excited to deliver a solution that not only meets today’s needs but positions them for future growth and interoperability.”

Southwestern NH District Fire Mutual Aid’s decision to join the InfoShare^® Fire family reflects a shared commitment to modernizing regional fire operations and underscores the adaptability of its platform to meet the specific needs of fire and EMS operations independent of law enforcement systems. We are proud to support their mission and honored to welcome our first fire-only client on a path toward even stronger interagency coordination and data-driven emergency response.